Privacy Policy

Total Life Care
Effective Date: [Insert Date]

1. Introduction

Total Life Care (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and communications.

By using our services or submitting your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Mailing address

Any information submitted through forms on our website

Communication Data

Records of inquiries and communications

Appointment details and scheduling information

SMS opt-in consent and timestamps

Customer service interactions

Technical Data

IP address

Browser type

Device information

Website usage and interaction data (analytics, cookies, etc.)

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and requests

Provide and deliver our services

Schedule and manage appointments

Send service-related communications

Send SMS messages (only with your explicit consent)

Maintain consent and communication records

Improve our services and user experience

Ensure security and prevent fraud

4. SMS Messaging & Communications

By providing your phone number and opting in, you consent to receive SMS communications from Total Life Care.

These messages may include:

Appointment confirmations and reminders

Responses to inquiries

Service-related notifications

Account updates

Optional promotional messages (only if separately consented)

Message frequency varies.
Message and data rates may apply.

You can opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.

5. Consent & Opt-In

We collect SMS consent through clear and conspicuous opt-in methods, including:

Website forms with required consent checkboxes

Digital intake forms

Direct user requests for communication

We maintain records of all consent, including timestamps and method of opt-in.

6. Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share information only in the following limited situations:

With service providers who help us operate our business (e.g., CRM, communication platforms), strictly for operational purposes

When required by law, regulation, or legal process

To protect our rights, security, or prevent fraud

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

While we strive to protect your information, no system can be guaranteed 100% secure.

8. Data Retention

We retain your information only as long as necessary to:

Provide services

Maintain records for legal and compliance purposes

Resolve disputes

Enforce agreements

9. Your Rights & Choices

You have the right to:

Request access to your personal information

Request corrections to your data

Request deletion of your information (where applicable)

Opt out of communications at any time

To exercise these rights, contact us using the information below.

10. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website performance

Analyze user behavior

Enhance user experience

You can control cookie settings through your browser preferences.

11. Third-Party Services

Our website or services may include links or integrations with third-party providers. We are not responsible for the privacy practices or content of those third parties.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of those changes.

14. Contact Information

Total Life Care
406 Norristown Rd, Ste C
Horsham, PA 19044

Primary Contact: Will Thompson
Email: [email protected]

15. Compliance Statement

We comply with applicable privacy and communication laws, including:

The Telephone Consumer Protection Act (TCPA)

CTIA Messaging Guidelines